Last Updated: October 10, 2026
At Skybridge Digitals, we believe in clear communication and fair business practices. We want every client to understand how payments, cancellations, and refund requests are handled before starting a project.
This Refund Policy applies to our digital marketing, branding, website and application development, software solutions, creative services, and other professional services.
General Refund Policy
Our services involve time, planning, resources, and work tailored to each client’s requirements. Because every project is different, refund eligibility depends on the agreed scope of work, project progress, completed deliverables, and applicable service agreements.
Refund requests are reviewed individually. Any project-specific refund terms agreed upon in writing will take priority, subject to applicable law.
Cancellation Before Project Starts
If you decide to cancel a project before work has started, you may request a refund of your payment.
We will review whether any initial planning, consultation, resource allocation, or third-party expenses have already been incurred. Eligible refunds may be adjusted to account for agreed costs that cannot be recovered.
Cancellation After Project Starts
Once a project is underway, our team may have already invested time and resources in research, planning, design, development, or other services.
If you request a cancellation at this stage, we will review the completed work and outstanding project commitments. A partial refund may be considered for services that have not yet been delivered, depending on the project agreement and expenses incurred.
Completed Projects and Services
Payments for services that have been fully completed and delivered are generally not refundable, except where required by law or stated in a written agreement.
If you experience an issue with the delivered work, we encourage you to contact us. Our team will review your concerns and discuss appropriate corrections or revisions within the agreed project scope.
Monthly and Ongoing Services
For ongoing services such as digital marketing, SEO, social media management, content development, and staff augmentation, cancellation and refund terms depend on the agreed billing arrangement.
Clients may request cancellation of future services according to their contract. Work already performed and charges incurred during an active billing period are not automatically eligible for a refund.
Third-Party Services and Expenses
Some projects require additional purchases or services from external providers, including domain registration, hosting, software licenses, advertising budgets, premium tools, and other subscriptions.
These expenses may not be refundable once purchased or activated. Any refund involving third-party charges will depend on the provider’s refund terms and whether the expense can be recovered.
Revisions and Service Concerns
We understand that projects sometimes require adjustments. If the delivered work does not match the agreed requirements, please share your concerns with our team.
We will review the issue against the approved project scope and discuss suitable next steps, including eligible revisions or corrections. Requests for additional features or changes outside the original agreement may involve separate charges.
How to Request a Refund
If you believe you are eligible for a refund, please contact Skybridge Digitals with the following information:
- Your full name and contact details.
- Project name or service purchased.
- Payment details or invoice reference.
- Reason for requesting the refund.
- Relevant documents or communication, if applicable.
Our team will review your request and contact you regarding the next steps.
Refund Review and Processing
Each refund request is evaluated based on the relevant service agreement, work completed, payments received, and any applicable legal requirements.
If a refund is approved, we will confirm the eligible amount and the method of repayment. Processing times may vary depending on the payment provider and transaction method.
Changes to This Refund Policy
Skybridge Digitals may update this Refund Policy to reflect changes in our services, business operations, or legal requirements.
Updated terms will be published on this page with a revised date. Changes will not override existing contractual rights or obligations where prohibited by law.
Contact Us
If you have questions regarding payments, cancellations, or refund eligibility, please get in touch with our team.
Skybridge Digitals
Email: support@skybridgedigitals.com
Website: https://skybridgedigitals.com/contact/
Address: 1134 Englewood St, Philadelphia, PA 19111, United States